real people. real skills. real long term support
Each Virtual Assistant profile highlights skills, experience, and work style backed by Elevate Teams' training and performance standards.
how we support long-term performance
We don’t disappear after onboarding. Our structured success framework ensures both agencies and virtual assistants receive ongoing guidance, performance monitoring, and operational support.
Structured Onboarding
We set both your agency and your virtual assistant up for success from day one through a structured onboarding process. This includes aligning expectations, clarifying workflows, and establishing clear communication standards. Early check-ins ensure everything is running smoothly, allowing us to address potential gaps before they turn into friction.
Performance Monitoring & Coaching
Our team actively monitors performance and engagement to support long-term success. Through regular check-ins with both your agency and your VA, we identify opportunities for improvement, address communication or workflow gaps, and provide coaching when needed. We take a proactive approach, preventing issues rather than reacting to them.
Operational Support
You’re never managing alone. Our success team provides ongoing operational support behind the scenes, handling scheduling adjustments, time off coordination, performance concerns, and process clarification. This allows you to stay focused on running your agency while we ensure everything continues to run smoothly.
Continuous Quality Improvement
We continuously gather feedback from both agencies and VAs to strengthen performance and maintain alignment. This process helps improve collaboration, support professional development, and ensure long term retention. Our goal is not just successful placement but sustained success over time.
the team behind your success
Our client success managers specialize in supporting insurance agencies and remote virtual assistants. They understand agency workflows, service expectations, and operational standards. They work proactively to keep your VA aligned with your goals.
Dominic Piccirillo
Head of Client Success
Favorite core value: Hustle
Dom leads Client Success at Elevate Teams as Co-Founder, bringing over 20 years of experience in the insurance industry and a proven track record of building and scaling successful businesses. He combines deep expertise in sales, negotiation, and agency growth with a strong focus on helping clients maximize the impact of their remote teams.
With a foundation in leadership and execution, Dom has built and sold companies, pioneered remote staffing models, and helped agencies transform how they operate. He thrives in fast-paced environments, aligning people, systems, and strategy to deliver consistent, measurable results for clients.
With a foundation in leadership and execution, Dom has built and sold companies, pioneered remote staffing models, and helped agencies transform how they operate. He thrives in fast-paced environments, aligning people, systems, and strategy to deliver consistent, measurable results for clients.
Ready for Support That Scales With Your Agency?
Work with a team that ensures your virtual assistant continues to grow, perform, and contribute long after placement.
Book a Callfrequently asked questions
Here are some common questions about our success process to help you understand it better.
We guide both your agency and your VA through a structured onboarding process. Aligning expectations, workflows, and communication standards so the transition is smooth from day one.
Yes. Our success team stays actively involved for the duration of the placement, not just the first few weeks.
Through regular check-ins with both your agency and your VA, covering performance, communication, workflow alignment, and any areas that need attention.
We step in quickly. Coaching, adjusting, or escalating as needed to resolve issues before they impact your operations.
Yes. We identify and resolve communication gaps proactively so collaboration stays smooth.
Absolutely. Our team helps manage logistics so you don’t have to.
We use Hubstaff to track work hours, activity levels, and productivity across every placement. You get full visibility into your VA's output and our success team uses that data to coach performance and catch issues early.
Through continuous monitoring, regular feedback loops, performance coaching, and making sure both your agency and your VA feel supported.
Yes. When performance gaps or development opportunities come up, we provide targeted coaching to maintain high standards.
Ongoing success support is included with every Elevate placement, it's built into how we operate, not an upsell.
For as long as your virtual assistant is placed with your agency. We don't put an expiration date on support.